The Price Is Right?

Last week, my Dad and I were working, and we were asked to clean some extra plastic on a customer's conservatory roof. I can’t remember the name of the fancy shapes on the roof, but they were curving and twisting pieces of plastic, put on for (supposedly) aesthetic effect, and they were covered in green [...]

Taking The Blame

Prior to Christmas, I was online shopping and probably like many people, was left left frustrated by delays, lost orders or missed deliveries. I wrote before about this in Keeping Promises, but what frustrated me about the customer service was that neither the business or the courier wanted to take responsibility for what had happened. [...]

Keeping Promises

I’ve recently been ordering some Christmas presents for my loved ones online, trying my best to avoid the Amazon monopoly. One thing that has struck me is how inundated online shops and courier services are with orders. Huge delays are to be expected for Christmas deliveries. This is understandable given the pandemic and the huge [...]